Free Worldwide Shipping - Based In New York

Shipping policy

Shipping Policy – Royal Rug Studio

At Royal Rug Studio, we are committed to delivering beautifully crafted rugs with a smooth, reliable, and transparent shipping experience. As a UK-based brand serving customers internationally, we ship across the United Kingdom, United States, European Union, and other global destinations.

We offer free standard shipping on all orders, with no hidden fees and no minimum purchase requirement.

1. Shipping Process

Order Processing Time

All orders are carefully processed and dispatched within 2–3 business days after payment confirmation.

During this time, each rug undergoes:

  • Quality inspection
  • Secure, protective packaging
  • Preparation for domestic or international dispatch

Depending on stock availability, orders may ship from our UK or international fulfilment partners, including carefully selected warehouses to ensure faster delivery.

2. Estimated Delivery Times (After Dispatch)

Delivery times are estimates and may vary depending on location, customs clearance, and courier conditions.

  • United Kingdom: 2–3 business days
  • United States: 3–5 business days
  • European Union: 2–5 business days
  • Rest of World: Delivery times vary by destination and will be shown at checkout where available

USA Orders – Duties & Taxes

For U.S. customers, where applicable, import duties and taxes are typically covered by us, meaning there are no additional charges upon delivery.

In rare cases, customs authorities may request additional documentation, which we will assist with if required.

3. Shipping Charges

We offer free standard shipping on all orders worldwide.

If express shipping options are available, any additional cost will always be clearly communicated and approved before dispatch.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email and/or SMS.

You can track your order in real time from dispatch to delivery.

5. Delivery Information

Shipping Address

Please ensure your shipping details are complete and accurate at checkout.

We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

Missed Deliveries

If you are unavailable at the time of delivery, the courier may:

  • Attempt redelivery
  • Leave the parcel at a nearby collection point

If the parcel is not collected within the courier’s holding period and is returned to us, we will contact you to arrange redelivery where possible.

6. Damaged, Missing, or Incorrect Items

On Delivery

Please inspect your order upon arrival. If you notice any visible damage, we recommend taking clear photos immediately.

Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery with supporting images so we can resolve the issue quickly.

Incorrect or Missing Items

If your order is incomplete or incorrect, contact us within 48 hours of delivery, and our team will arrange a replacement or suitable resolution.

7. Customer Support

If you have any questions regarding shipping, delivery, or tracking, our team is here to help.

Royal Rug Studio
📞 +44 2035 766539
📧 info@royalrugstudio.com
💬 Live chat available on our website