Terms of service
Terms of Service
Overview
This website is operated by Royal Rug Studio (“we”, “us”, “our”).
Royal Rug Studio is a UK-based business operated by Kool Craft LTD (Registered in England & Wales – 14900715). We serve customers internationally, including in the United Kingdom, United States, European Union, and other regions worldwide.
By accessing our website or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional policies referenced on this website.
These Terms apply to all users of the site, including visitors, customers, and anyone interacting with our Services.
If you do not agree with these Terms, you should not use this website.
Our store is powered by Shopify Inc., which provides the e-commerce platform enabling us to sell our products and services.
1. Eligibility & Online Store Use
By using this website, you confirm that you are at least 18 years old, or that you are accessing the site under the supervision of a parent or legal guardian.
You agree not to use our products or Services for any unlawful purpose or in violation of any applicable laws or regulations.
Any breach of these Terms may result in termination or restriction of access to our Services.
2. General Conditions
We reserve the right to refuse service to any individual or entity at any time, where reasonably necessary.
You understand that content (excluding payment information) may be transmitted unencrypted across networks and may be adapted to technical requirements. Payment data is always encrypted during transmission.
You may not copy, reproduce, sell, or exploit any part of our website, Services, or content without written permission.
3. Accuracy of Information
All content provided on this website is for general information purposes only.
We do not guarantee that all information is accurate, complete, or current at all times.
We reserve the right to update or change content without prior notice.
4. Pricing & Service Changes
Prices, product availability, and Services may change at any time without notice.
We reserve the right to modify, suspend, or discontinue any part of the Service at our discretion.
5. Products & Availability
Some products may be available exclusively online and may have limited quantities.
We make every effort to display product colours and details accurately, but variations may occur depending on screen settings and lighting conditions.
All returns and exchanges are subject to our Return & Refund Policy.
6. Orders & Billing Information
We reserve the right to refuse or cancel any order if we suspect fraud, resale activity, pricing errors, or misuse of our Services.
You agree to provide accurate, complete, and up-to-date billing, shipping, and account information for all purchases.
7. Third-Party Tools
We may provide access to third-party tools “as is” and without warranties or guarantees. Use of these tools is entirely at your own risk.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for their content, accuracy, or policies, and access is at your own discretion.
9. User Submissions & Feedback
Any feedback, reviews, or suggestions you submit may be used by Royal Rug Studio for marketing or business purposes without restriction or compensation.
You are responsible for ensuring that any content you submit does not violate any laws or third-party rights.
10. Personal Information
Your submission of personal data through our website is governed by our Privacy Policy.
11. Errors & Corrections
We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been placed.
12. Prohibited Uses
You are prohibited from using this website or its content:
- For unlawful purposes
- To violate any applicable laws or regulations
- To infringe intellectual property rights
- To engage in fraudulent, abusive, or harmful activity
- To interfere with website security or functionality
13. Disclaimer & Limitation of Liability
All products and Services are provided on an “as is” and “as available” basis.
Nothing in these Terms excludes your statutory rights under applicable consumer protection laws, including the UK Consumer Rights Act 2015.
To the fullest extent permitted by law, Royal Rug Studio shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Services or products.
14. Indemnification
You agree to indemnify and hold harmless Royal Rug Studio, its directors, employees, and affiliates from any claims or damages resulting from your breach of these Terms or violation of applicable laws.
15. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
16. Termination
These Terms remain in effect unless terminated by either party. Any obligations incurred before termination will continue to apply.
17. Entire Agreement
These Terms, along with our policies (Privacy Policy, Refund Policy, Shipping Policy), constitute the full agreement between you and Royal Rug Studio.
18. Governing Law
These Terms are governed by the laws of England and Wales, without prejudice to mandatory consumer rights in your country of residence.
19. Changes to Terms
We may update these Terms at any time. Continued use of our website after changes are posted constitutes acceptance of those changes.
20. Contact Information
Royal Rug Studio
Company: Kool Craft LTD (Registered in England & Wales – 14900715)
Address:
Suite 708 Ashbrooke Park
Parkside Lane
Leeds, LS11 5SF
United Kingdom
Phone: +44 2035 766539
Email: info@royalrugstudio.com
