At Royal Rug Studio, we’re committed to delivering premium-quality rugs with exceptional service. To ensure the best experience for our UK, USA and European customers, we offer free shipping on all orders – no minimum spend, no hidden fees.
Shipping Process
Order Processing Time
All orders are processed and dispatched from our warehouse in UK and Turkey within 2-3 business days following payment confirmation. This time allows us to conduct quality checks, careful packaging, and export preparation.
Estimated Delivery Time
Faster shipping options can be arranged upon request.
Please contact us at Info@royalrugstudio.com
or use our live chat to speak with one of our agents, who will be happy to assist you and discuss available options.
Delivery times may vary slightly depending on the destination, local customs, and courier operations.
Shipping Fees
We are pleased to offer free shipping on all orders, regardless of destination or order size, across the UK, USA and Europe.
Delivery Conditions
Delivery Address
Please ensure your delivery address is entered correctly at checkout. This helps us process and send your order without any issues. We carefully handle every shipment and are committed to delivering your order safely to your doorstep.
Missed Deliveries
If you are not available to receive your order, the courier may attempt redelivery or leave your package at a local collection point. Items unclaimed within the courier’s holding period may be returned to us.
Damaged or Missing Items
Inspect on Arrival
Please inspect your parcel upon delivery. If there is any visible damage, do not accept the package without requesting a damage report from the courier. Contact us immediately with photos of the damage.
Missing or Incorrect Items
If your order is incomplete or incorrect, please contact us as soon as possible so we can resolve the issue promptly.
